Get in touch

Our support team is available for onboarding guidance and technical assistance.

When contacting us, have your account email, enquiry category (registration, payments or technical support) and any relevant screenshots ready. Clear details help us investigate more efficiently.

Enquiries involving pending transactions or withdrawals are handled as a priority where practical. To protect your account, we will never request your complete password or 2FA codes in an unsolicited email.

Not registered yet? Set up your access from the registration page in a few minutes, then come back with questions once your account is open. You can also browse the FAQ for information about fees, security and market access.

Contact support by email

For general questions, verification matters, deposits or withdrawals, email the address below. Use a descriptive subject such as “Withdrawal pending”, “2FA access” or “Fees”.

[email protected]

Typical response time

An initial reply is usually sent within a few hours. Payment reviews or periods of high demand may require additional time; we will notify you when the status changes.

Begin when ready

Registration takes only a few minutes and does not require a phone call. Once signed up, support can assist with the interface and your initial risk preferences.

Open your account

Frequently raised topics

Activating your account and confirming your email
Deposits, available payment options and shown charges
Withdrawals, including timing, status and verification
Account security, 2FA, sessions and device permissions
Working with charts, signals and automated tools

Support availability

Support coverage is available around the clock through the channels listed here. During quieter periods, non-urgent enquiries are generally answered within one business day.

Browse the complete FAQ

Important: trading can result in the loss of capital. Support can explain how Bright Credmere operates, but cannot offer individual investment advice.