Privacy Notice

This Privacy Notice describes how Bright Credmere (“we”, “us” or “our”) gathers, uses, retains and safeguards personal information when you browse our website, register an account or use our trading and support services. It operates alongside the terms of use and covers both visitors and registered users.

Personal information collected

We may obtain identity details (given name and family name), contact information (email address and telephone number), country of residence, IP address, technical activity records, account settings, and details submitted through forms, support requests or payment checks. Certain details are needed to establish an account and handle deposits or withdrawals, while others help protect access and enhance the service.

Purposes for using your data

• Set up, confirm and administer your user account
• Give you access to the platform, market charts and support team
• Fulfil legal requirements and assist with fraud controls and compliance
• Strengthen reliability, identify misuse and protect active sessions
• Deliver service messages about your account, including deposit updates and maintenance notices

Protecting your data

We apply technical and organisational safeguards suited to the relevant risks, such as SSL encryption during transmission, permission controls, records of sensitive sign-ins and, where available, two-factor authentication. Security cannot be guaranteed absolutely; please notify [email protected] without delay if you suspect unauthorised access.

Your privacy choices and rights

Subject to your jurisdiction, you may be entitled to access, amend, limit or remove certain personal information, or object to particular processing activities. Email [email protected] using the subject “Data rights” and include the email address linked to your account. We may need to complete reasonable identity checks.

Storage periods and service providers

Information is kept only as long as needed to deliver the service, comply with legal requirements or handle disputes. Specialist providers, including hosting, payment and transactional email services, may handle data for us under documented instructions and suitable security protections.

Cookies and technical records

We may use cookies and comparable tools to maintain sessions, support security and compile aggregated usage statistics. Browser settings can be used to limit some cookies, although this may affect functions such as signing in and saving preferences.

Contacting us about privacy

Have a question about this Privacy Notice or your rights? Contact us at [email protected]. We will seek to respond clearly within a reasonable period, subject to any checks that may be required.